FAQs and Help

If you continue to have problems with any aspect of the Earthscan website or have further queries please contact us directly by telephone: 44 (0) 20 7841 1930.

Questions about joining Earthscan

Why does the site keep asking me to join, even though I am a member?

A common problem some of our users have is that our site depends on cookies in your computer to remember that you are a member. The cookie on your PC may have been deleted, or your browser may be set not to allow cookies. What you can try to do is log-on again here in the pod on the homepage by entering your e-mail address and password into the boxes below the words 'Already a member?' After you have logged on, you will be able to access all parts of the site.
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I have more than one membership. I want to remove one. What do I do?

The best thing to do in this case is to e-mail websupport@earthscan.co.uk and ask us to delete your second membership.
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Why should I join?

By registering to become a member of our site you can buy books, receive e-alerts and bulletins to keep you up to date with all our publishing. Registration is free and you can unsubscribe at any time.
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How do I keep up to date with new publishing?

You can keep up to date with all of our publishing by subscribing to our e-alerts and monthly bulletin. All of the services are free. The monthly Earthscan e-bulletin will give inform you of all of the new titles published that month. The e-alerts will send you an email once a new book is published in the topic areas you have selected. If you are registered on the site and logged-on then click on Manage Account and then click on Manage Ealerts and select the bulletins and e-alerts you wish to receive. If you haven't joined yet, then you can join at anytime by completeing the details in the Join now box on the home page. Joining is free and gives you full access to the site and its services.
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I have forgotten my password. What do I do?

Go to the homepage and click on 'login' at the top of the screen. Click on 'forgot password?'

You will then be able to enter your e-mail address and have your password e-mailed to you instantly.
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Problems logging on to Earthscan

The site won't log me in? What can I do?

You know your password but it doesn't seem to work
The password box is case sensitive. You could try to enter your password with a different case, eg all capitals - you may have had the Caps Lock switched on when you entered your password originally.

And where can I log on?
Go to the Earthscan homepage and click the 'forgot password?' link in the log-on box, or click here. Enter your e-mail address into the box and we'll email your password to you instantly.
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Changing my details

How do I change my personal details on your site?

To do this, log onto the site and click on Manage Account located at the top of the page.

There are different pages to change everything from your name, address and email, to the ealerts that you wish to receive. After you have changed your details in the relevant fields press the 'Update' button.
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How do I change my password?

Log into the site and click on Manage Account located at the top of the page next to the Logout link.

Click on 'Manage Password' and enter your old and new passwords then press the 'Change Password' button.
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How can I be taken off your distribution list?

Log into the site and click on Manage Account located at the top of the page.

Click on 'Manage Ealerts' and unsubscribe from any mailings that you no longer wish to receive.
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FAQs about our Bookshop

Why do I have to log-on for the bookshop?

You can browse the book shop without being logged-on. Before you can buy a book in the bookshop you need to open an account with us. The password you enter to open an account (i.e. log-on to the bookshop) is not the same as your site membership password. You do not need to be a member of the site to buy through the bookshop. Once you have logged-on to the bookshop you can click on the Manage Account link to enter or change your account details, your billing and delivery addresses.
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How secure is the bookshop?

This is an extremely secure site as verified by our SSL Certificate of Authentication from thawte. So what does this mean: in the age of e-commerce, Authentication provides crucial online identity. In traditional commerce, people rely on physical credentials - such as a business license or letter of credit - to prove their identities and assure the other party of their ability to transact. For online businesses there is authentication and security technology. When Web visitors connect to Websites, they reach one of two kinds of servers. If the servers are secure, visitors will get messages indicating that fact; similarly, if they are not secure, there may be warnings to that effect. A secure Web site is one that has been authenticated, a complex process involving public keys/digital certificates, and private keys. The certificate tells users that an independent third party has agreed that the web site belongs to the company it claims to belong to. A valid certificate means that users can be confident that they are sending confidential information to the place they think they are sending it. Encryption is the security technology, which protects the privacy of information sent over a network. Encryption changes a data stream of bits from information to something that appears random. Anyone who intercepts the encrypted data gets a data stream that doesn't represent any information. It is noise, garbage, and worthless data. In a well designed system, only the intended recipient is able to decrypt the encrypted data stream to recover the information. Encryption is important because Web or eBusiness systems may hold data that you wish to protect, such as personal information. Encryption increases the security of data transmissions, reducing the risk of third-party observers being privy to content. Before submitting information or purchasing goods, you need to know that the company you are doing business with is who it claims to be. Web shops can buy Server Certificates from many different companies (CAs). But your applications are configured to trust only those Server Certificates that come from a few highly reputable companies. You should in fact trust only those sites that have been verified and authenticated by a trusted third party such as thawte. thawte's Digital Certificates provides a means of proving babyworld's identity in electronic transactions much like a driver's license or a passport does in face-to-face interactions. A certificate from thawte enables trusted online sales and application processes for credit cards. For further information visit the thawte website: www.thawte.com.
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