Returns Policy

Under the United Kingdom's Distance Selling Regulations, a consumer who purchases items for his/her own personal use and not for any business use (“you”) has the right to cancel the contract for the purchase of any of these items within 7 working days after the date of receipt of the items. However, we regret that we cannot accept cancellations of contracts for the purchase of periodicals and magazines and also video, audio, and software products where the item has been unsealed.

If you would like to cancel this contract, please write to Macmillan Publishers Limited trading as Macmillan Distribution (MDL), Brunel Road, Houndmills, Basingstoke, Hampshire, RG21 6XS within seven working days after the date of receipt and quoting the invoice number and date from the delivery slip that accompanies your items, giving the reason for the return as "contract cancellation". Please package the relevant item securely and send it to us with the delivery slip within 30 days. For your protection, we recommend that you use a recorded-delivery service. Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is faulty. If we do not receive the item back from you with the delivery slip, we may arrange for collection of the item from your residence at your cost. You should be aware that, once we begin the delivery process, you will not be able to cancel any contract you have with us for services carried out by us (for example, postage and packing). Within 30 days of receipt of the notice of your cancellation of this order, we will refund the relevant part of the purchase price for that item. This returns policy does not affect your statutory rights.

Should you have any complaint then please address any such complaint to Macmillan Publishers Limited trading as Macmillan Distribution (MDL), Brunel Road, Houndmills, Basingstoke, Hampshire, RG21 6XS.

For the purpose of this Returns Policy the term “working days” shall mean all days other than Saturdays, Sundays and public holidays.